DigitalOwl Recognized for Excellence in Customer Service

New York, NY — April 23, 2025 — DigitalOwl, a leader in AI-powered medical data analysis for insurance and legal professionals, has been named a winner of the 2025 Excellence in Customer Service Awards, by the Business Intelligence Group. The award honors organizations, products, and teams committed to helping customers get the support they need.

“We built DigitalOwl to solve real problems with real impact, and we know that meaningful innovation doesn’t stop at the technology itself,” said Yuval Man, Co-Founder and CEO of DigitalOwl. “This recognition reflects the strength of our team and our unwavering focus on delivering value at every step of the customer journey. We’re proud to see our commitment to service, trust, and transparency recognized in this way.”

A key driver behind this year’s customer success was the appointment of Katie Mineck as Vice President of Customer Success. With over 15 years of SaaS experience, Katie has redefined customer engagement, onboarding, and support, enabling clients to adopt AI seamlessly and confidently. At DigitalOwl, she has implemented scalable strategies, proactive outreach, and structured feedback loops, leading to measurable improvements in satisfaction, retention, and product adoption.

“Great technology is only as good as the experience that surrounds it,” said Katie Mineck, VP of Customer Success at DigitalOwl. “We’re deeply committed to making AI adoption frictionless and meaningful for our clients, ensuring they see immediate value and long-term results. This award is a testament to the hard work of our entire team and the trust our clients place in us.”

A core part of Katie’s approach to customer success is the belief that change management isn’t one-size-fits-all. Rather than relying on rigid templates or standardized playbooks, she emphasizes flexibility, active listening, and adapting to each client’s unique needs. Her team focuses on building authentic relationships that guide customers through the learning curve, helping them embrace new technology with confidence. 

At DigitalOwl, innovation doesn’t stop at product development. The team is committed to evolving alongside its customers, using their feedback to continuously improve and refine the platform. Every enhancement is guided by real-world input, with the goal of making sure the technology delivers meaningful value where it matters most.

“I chose DigitalOwl because they’re incredibly responsive. They’ve been open to feedback and quick to tailor the platform for the legal market in a way competitors simply can’t match,” said Peter Wilborn, Founder of the Bike Law Network.

While there are plenty of AI tools out there, getting value doesn’t stop at the product. It’s the support behind it that helps clients truly succeed. 

Discover how leading organizations are achieving remarkable results with DigitalOwl’s platform in these featured case studies.

About DigitalOwl

DigitalOwl uses proprietary AI to review and analyze medical records with speed and accuracy. Their technology helps insurance and legal professionals save time and gain deeper insights during medical data analysis.

For more information about DigitalOwl, visit www.digitalowl.com and follow DigitalOwl on LinkedIn.

‍Contact‍‍

Alex Kane
press@digitalowl.com